Frequently asked questions

There is no single list price — cost depends on group size, programme, venue and delivery language. Tell us the details through our quote form and a reviewed quotation reaches your work inbox within 30 minutes during office hours. NGO, school and government rates are subsidised below our corporate rate.

Message us on WhatsApp or the web chat, or use the quote form. Tell us the programme, how many people, the date and time, and the address — the assistant asks for anything missing (lift access, start time, your business email) and records the request under a reference. A colleague reviews it, and your formal quotation, with the on-site transport shown, reaches your work inbox within 30 minutes during office hours. If a detail changes afterwards, say so in the same chat: the request is updated, not duplicated.

Two to three weeks is comfortable for a standard workshop. Large events (60+ participants), certification cohorts and December dates should be booked four to six weeks ahead.

Yes. Every engagement is quoted and invoiced formally, and we are happy to complete supplier onboarding or vendor forms your procurement team requires.

Yes — out-of-hours delivery is available and priced transparently in your quotation. December and weekend dates book out first, so allow four to six weeks for those.

One free reschedule with seven or more working days’ notice. Inside seven days we do our best to move the date, charging only costs already committed (perishables, hired equipment) — always itemised, never a flat penalty. Full terms appear on your formal quotation.

Yes — most of our work is on-site. We bring the espresso machines, grinders, milk and every consumable, and handle setup and clear-down; your venue provides table space, standard power sockets and filtered water nearby. One return transport charge covers the visit, shown on its own line in the quotation — for a multi-session course the equipment stays with you between sessions, so it is charged once. Tell us if there is no lift: a stair carry needs extra hands and is agreed in advance.

All of Hong Kong — Hong Kong Island, Kowloon, the New Territories and the outlying islands. Our campus is in Kwai Chung, and our on-site record runs from Central bank floors to Yuen Long youth centres and a working fire station in Tsim Sha Tsui.

Table space for the stations, standard 13A power sockets and a water point nearby — filtered water if you have it. We bring the machines, grinders, milk and every consumable, and handle setup and clear-down; for larger events we confirm the electrical plan with your venue in advance. If the room cannot be reached by lift, tell us when booking so we can plan the carry.

No hard minimum group size, though a minimum engagement value applies to very small groups — the quote tool shows it before you commit to anything. At the other end we have run 120 participants in a single sitting, using rotating stations and six trainers.

If a T8+ signal or black rainstorm warning is in force within three hours of your session, the event moves to a new date at no charge, with priority rebooking. We confirm the arrangement with you the moment the Observatory signal is announced.

Yes — Cantonese, English and Putonghua, all by the same accredited trainer team. English delivery carries a small uplift, shown in your quote. We have delivered English sessions for ERM, ExxonMobil, L’Oréal and BlackRock.

Every participant receives a certificate of participation. For accredited routes we run SCA, City & Guilds, TQUK and LAGS certification with formal examination — we are Hong Kong’s only SCA Premier Training Campus.

Yes — recurring programmes are a large part of our work: 27 sessions in one year for Kwun Tong Red Cross, a nine-session City & Guilds cohort for SARDA, and 41 bookings across six years with Buddhist Po Kwong School. Programme rates apply from three sessions.

Because of what it includes. Live events surprise you — venues change, power falls short, headcounts move — and six years across 274 organisations means we have handled it all before, calmly. Both founders hold near-complete coffee-education credentials with operations in Hong Kong and Tokyo, and we deliver in Cantonese, English, Putonghua — and Japanese when needed — with paperwork to full tender standard. NGO, school and government rates stay subsidised below corporate. Cheapest and safest are rarely the same quote.

Tasse Coffee is a government-recognised social enterprise, and many clients include our engagements in their CSR and ESG reporting. Your booking supports barista training for elderly, SEN, visually impaired and ethnic-minority learners, and we can provide a social impact statement for your reporting.

Yes — event photography for your internal use is included as standard, and as a government-recognised social enterprise we can provide a social-impact statement to support CSR and ESG reporting.

Yes — we work regularly on hotel, government and school premises and can provide the insurance and vendor documentation your venue or procurement team requires as part of confirmation.

Formal quotation first, valid for 14 days; invoice on confirmation. Settle by FPS, bank transfer, company or personal cheque, cash or P-Card. Organisational clients can arrange invoice settlement, and we have completed procurement flows with government departments, universities and listed companies.