Case studies · Company / corporate · 2021–2024
The metric we watch: one client, five bookings
Peak Reinsurance has booked Tasse Coffee five times since 2021 — and they are not alone: Cathay Pacific has returned four times, and 115 of our 274 client organisations have worked with us more than once, a 42% repeat rate.
×5
bookings from one client
Peak Reinsurance
The brief
Corporate training is usually a one-off line item. The real test of a provider is whether the same HR team, with next year’s budget and every alternative available, comes back.
What we did
Five engagements across formats and years — workshops and team building sessions planned around the same principle every time: keep theory tight, keep every participant’s hands on a machine.
The result
A 42% organisation-level repeat rate across every client we have served in six years — the number we would show a procurement panel first.
Planning something similar? Start from this case — segment and programme carry over.
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